Frequently Asked Questions
Pre-booked Photo Package
What do I need to get my photos?
Your personal code.
Where can I find my code?
You received the CODE for your photo package by email from Berlin Marathon/SCC the day after your run.
Please also check your spam folder.
If you cannot find the code anywhere, the Berlin Marathon team can assist you:
Contact Form BERLIN-MARATHON 2025
How do I redeem the code?
Enter your bib number and date of birth to find your photo package.
Click on "buy now" and follow the next steps of the ordering process.
In the final step (payment), enter your code and complete the order.
My download link has expired. What now?
Request a new one to be sent to you.
However, you can always download your photos without the order confirmation in Your Download Area .
Date of birth and bib number do not match.
Quick Solutions
Make sure you have selected the correct event.
Saturday
Sunday
Also check if you may have mistyped your bib number.
I need help
If it still doesn’t work for any reason, we are happy to assist you.
You can find our: Sportograf Support Contact Form
Please make sure to include
- Your bib number
- Your date of birth
- The event (e.g. Generali 5K) and
- attach proof of your participation