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Solution home

FAQ

Getting started 3
  • Who is Sportograf?
  • What is a Foto-Flat?
  • How it works
Login 4
  • What is a Magic Link?
  • My validation for an event has failed. What to do?
  • How long can I access my photos?
  • How does the 2-Factor-Authentication (2FA) work
Find your own photos 7
  • Search by selfie/face recognition
  • How do I find and mark more photos of myself?
  • Why can't I find pictures of myself?
  • There are one or more photos of strangers in my Foto-Flat
  • Number of photos in the Foto-Flat
View all 7
Order 9
  • How do I order my Foto-Flat?
  • I pre-ordered my Photo Package before the event.
  • Pre-ordered Photo Package - Spartan
  • Pre-ordered Photo Package - HYROX
  • Can I also order single photos?
View all 9
Payment 5
  • What payment methods are available?
  • I would like to pay by bank transfer. How can I do?
  • I paid twice. What can I do?
  • Where do I find the invoice for my purchases?
  • Where can I find your bank details?
Download 3
  • Where is my order?
  • ZIP download
  • Your Download Area
FAQ 1
  • I have read the FAQ but did not find an answer
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