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FAQ
Getting started
3
Who is Sportograf?
What is a Foto-Flat?
How it works
Latest
1
Sanlam Cape Town Marathon 2026
Presale
9
Spartan - Presale Photo Package
HYROX - Presale Photo Package
I pre-ordered my Photo Package before the event.
BERLIN-MARATHON 2025
The Vitality London 10.000 2025
See all 9 articles
Login
4
What is a Magic Link?
My validation for an event has failed. What to do?
How long can I access my photos?
How does the 2-Factor-Authentication (2FA) work
Find your own photos
9
Can I add more photos to my Photo Package?
All photo search options
Search by selfie/face recognition
How do I find and mark more photos of myself?
Why can't I find pictures of myself?
See all 9 articles
Order
6
How do I order my Foto-Flat?
Can I also order single photos?
What resolution do my photos have?
Can I add the photos of my friend or my group to my Foto-Flat?
My photo request was denied. Why?
See all 6 articles
Payment
3
What payment methods are available?
I paid twice. What can I do?
Where do I find the invoice for my purchases?
Download
4
Where is my order?
ZIP download
How long do I have time to download my photos?
Your Download Area
FAQ
1
I have read the FAQ but did not find an answer
Join the team
Photographer
1
How to become a Sportografer?
Number - and Face recognition
Number - and Face recognition
1
How does your recognition work?
