Frequently Asked Questions:



Pre-booked Photo Package


How do I get my pre-booked photos?

Your photo package is stored directly in our system.
As soon as the photos are online, you will receive an email with a direct link to your download area at the email address you used during registration.



How do I find my download area?

If you haven't received the email (please also check your spam folder!), you can easily find your download area yourself:

  • Request your login link here: https://www.sportograf.com/login
  • It is essential that you use the identical email address you provided when booking the photo package on the organizer's site.
  • After logging in, your photos will already be available for you there.



My download link has expired. What should I do?

You can have a new one sent to you.


However, you can also download your photos at any time without the order confirmation in your download area . 




Date of birth and bib number do not match. 

Quick solutions

  • Please check if you are using the link for the correct event year (e.g., 2025 instead of 2026).
  • Please double-check if there is a typo in your bib number.



I need help!

If it still doesn't work for any reason, we are happy to help.

You can find our: Sportograf Support Contact Form


Please make sure to provide:

  • Your bib number
  • Your date of birth
  • Include proof of your participation