Order

How do I order my Foto-Flat?
To order a Foto-Flat, select the event you attended and upload a selfie of yourself to our website. We will match the picture w...
Fri, 30 Jul, 2021 at 1:04 PM
Why do you ask for my date of birth?
We ask for your date of birth to protect your photos from unauthorized access. To access your photos, you must enter your start number and your date of bir...
Mon, 10 Aug, 2020 at 10:27 AM
I preordered my Foto-Flat before the event.
At some events you can buy your Foto-Flat already before the race at a lower price. You can find out whether this is possible and at what conditions on the ...
Tue, 5 Oct, 2021 at 8:04 AM
Can I also order single photos?
Of course you can also order single photos. However, an exception are some events where we have an increased staff and material input. There it is only poss...
Mon, 12 Apr, 2021 at 1:11 PM
What resolution do my photos have?
We deliver your photos as jpg files in two versions. The social media resolution (1024 px edge length) with our logo for use on private social networks is a...
Fri, 24 Jul, 2020 at 11:56 AM
Can I add the photos of my friend or my group to my Foto-Flat?
No. Our Foto-Flat is person/start number based. Adding photos of friends to your own Foto-Flat is not possible! You can add other photos on which you can b...
Fri, 24 Jul, 2020 at 11:57 AM
Refund / exchange / wrong race number ordered
No refunds can be offered for digital products. With the download of the photos the right of withdrawal expires. Therefore, please make sure that everything...
Mon, 10 Aug, 2020 at 10:30 AM
My photo request was denied. Why?
You have tagged more photos with your email address and race number and your request was rejected? We offer each participant his own Foto-Flat. In addition...
Mon, 10 Aug, 2020 at 12:24 PM
Where can I find my voucher code?
At selected events we offer you a voucher with the purchase of a Foto-Flat. You can find this offer on our homepage of the event you attended. You will fin...
Tue, 13 Apr, 2021 at 12:24 PM